Salon Iris

We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday season, our office will close on Tuesday, December 19th at 1:00PM EST. Should you have a critically urgent support issue, please leave a voicemail with your name, business name or customer ID, and a brief description of your issue and one of our support specialists will return your voicemail within one business day. We will re-open for normal business hours on Wednesday, December 20th at 9:00AM EST. Thank you for your understanding, and we hope that you have a warm and safe holiday!

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

Adding Additional Employees

These instructions will help you create accounts for additional employees in your software.
  1. Once you’ve created your first Cloud software account, you can log in to your account and add more employees to your business. Go to and sign in.
  2. Go to Employees.
  3. Select Add Employee along the left side of the screen.
  4. Enter the employee’s information and press Next.
  5. If the employee is an independent contractor, check the box for this option. You will be able to enter the person’s own merchant account information here as well if he or she uses OpenEdge for credit card processing. Click Next after selecting the appropriate booth renter options.
  6. You can then set service limitations for the employee if desired. Press Save and Continue when you are done.
  7. You will not want to select Create New User Account. Enter the employee’s email address that they wish to use to for the Salon Iris Cloud service. Press Create Account.
  8. The employee will now be sent an e-mail to the address you have entered, asking him or her to finish the setup. The e-mail will contain a link that the employee can click to create a password. Once finished, their account will be active and added to the business’ billing account.

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