Salon Iris

We are currently experiencing increased error rates due to Amazon servers impacting our online services. These errors may cause issues with our Cloud services hosted in Amazon. Technicians are currently working to resolve these issues as fast as possible and expect all services to be restored shortly. We apologize for the inconvenience and thank you for your patience!

Upcoming Schedule: In observance of the holiday season, our office will close on Tuesday, December 19th at 1:00PM EST. Should you have a critically urgent support issue, please leave a voicemail with your name, business name or customer ID, and a brief description of your issue and one of our support specialists will return your voicemail within one business day. We will re-open for normal business hours on Wednesday, December 20th at 9:00AM EST. Thank you for your understanding, and we hope that you have a warm and safe holiday!

System Maintenance is scheduled Sunday night, April 22nd, between 10:00 PM and 5:00 AM EST Monday, April 23rd. While these database upgrades and maintenance is necessary, it will mean that our online services will not be available during this maintenance window. These services include: online booking, messaging, remote access, memberships or any account management. We apologize for any inconvenience this work may cause and thank you for your service and patience.

All of our services have been restored after a brief interruption that impacted our Cloud online services. This interruption occurred between 9:45 a.m. and 10:55 a.m. EST on September 18th. We apologize for the inconvenience and thank you for your patience!

How do I update my billing information and process a past due payment?

To update your billing information and process a past due payment, you can go to You will then want to sign in with your administrator e-mail and password. This email will likely be the same e-mail and password that you use when signing in for the Cloud service or to edit your online booking page.
  1. Once you are signed in, select Billing at the top of the page.
  2. Select Update Credit Card. If your payment is past due, select Update & Process Credit Card.
  3. Enter the information for your credit card.
  4. Check the box to accept the terms and conditions.
  5. Select Save Credit Card or Update & Process Credit card.
Your credit card information should now be updated. If you had a past due payment, that should now also be processed. If you have any issues with signing in or updating your card information, you can e-mail us at or call us at (800) 899-3960 and we can assist with updating the information.

Did you find this article helpful?